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User Agreement



General Risk Warning

We hereby notify Users of Mine.exchange that there is a risk of loss of personal funds when holding digital assets and carrying out operations with them. The value of digital assets may increase or decrease. Moreover, there may be a risk of losing personal funds when buying, selling, storing or investing in cryptocurrencies.
Trading in digital assets also carries particular risks that are not usually inherent in official currencies. Unlike most currencies, which are supported by governments or other legal entities, or commodities such as gold or silver, digital assets are a unique kind of “unsecured” currency supported by technology and trust. Currently, there is no public authority that could issue more virtual currency or take corrective measures to protect the value of digital assets in times of crisis.
There may be other risks not covered by this Terms of Service and the Mine.exchange, when operating with digital assets.

General Provisions

This Terms of Service (hereinafter referred to as “User Agreement”, “Service Agreement”) governs the relationship between Mine.exchange hereby legally represented by
Softme Development Limited (Suite 102, Ground Floor, Blake Building, Corner Eyre & Hutsons Streets, Belize City, Belize) and Users of Mine.exchange.
The User Agreement includes the text of this Agreement and other documents listed on Mine.exchange in the “Legal Documentation” section.
References in this Agreement to Mine.exchange and references to the words “Mine”, “Mine”, “We”, “Our”, “Contractor” refer to “Fidenity Limited”, and the words “You”, “Yours”, “User”, “Customer” refer to the person with whom Mine.exchange enters into this Agreement.
The User can only have one registered account. The User is aware that it is forbidden to use the Services or create an account on behalf of any third party.
The User is responsible for ensuring the security and control of his or her personal data that is used to access the Services.
When creating an account on the Website, the User must provide only the true information. Indication of false information when registering an account or fake identity documents is not allowed and may lead to restriction of access to the account or its blocking.
You agree that by using Mine.exchange, registering in Mine.exchange, and creating an Order, you have read, understood, and accepted all of the terms and conditions contained in this Agreement and other legal documents posted on the website at:
The Parties have agreed that this Electronic Agreement shall have the effect of a written agreement.
This Terms of Service is an agreement in the form of a public offer, the acceptance of which is made by the User through the execution of an exchange request at https://mine.exchange /.
If you do not agree to the terms of the User Agreement, the use of Mine.exchange is not allowed.

1. Eligibility

1.1. The User hereby confirms that: (1) the User has reached the legal age required for the acceptance of these Terms; (2) the User has not been suspended or prohibited from using the Service before.

2. Terms and Definitions

2.1. Mine.exchange – a trademark of a service that provides Users with the ability to exchange digital assets.
2.2. Service – a system for providing Internet services for the exchange, sale and purchase of digital assets.
2.3. User – any individual using Mine.exchange.
2.4. Client №1 – the User who has passed the Order procedure on the Mine.exchange website and accepted the terms of the User Agreement.
2.5. Trusted User (Partner) – a User with an account on the Mine.exchange website that has passed a sufficient, in our opinion, list of organizational and legal measures to cooperate with the Service. The administration of the Service shall carefully sеlect candidates with the status of a “Trusted User” assigned by the administration of the Service on an individual basis, based on the period of cooperation of the Partner with the Service, it’s good faith shown during the period of cooperation, as well as (to the extent that it may be/become known to the Service) the fact that there are no illegal transactions involving the Partner for the entire period.
2.6. Order – the User who made an Order and accepted the terms of the exchange transaction specified in it.
2.7. Digital currency – Bitcoin, Litecoin, Ethereum and any other blockchain-based currencies.
2.8. Electronic currency – funds held in the accounts of users of electronic payment systems.
2.9. Payment system – software and hardware product developed by a third party and is a mechanism for implementing accounting for monetary obligations, as well as organizing mutual settlements between its users.
2.10. Service Services – assistance in carrying out p2p-operations between individuals for the purchase and sale and exchange of digital currencies, as well as other services, information about which is posted on the Service showcase.
2.11. Payment – transfer of digital currency or fiat funds from the User to the User or Service, as well as in the opposite direction.
2.12. Order – an intent of the User’s intention to use one of the services offered by the Service by filling out an electronic form through the Service’s website, on the terms described in the Agreement and specified in the parameters of this Order.
2.13. Card verification is the verification of the identity of the card (or account) to its owner.
2.14. The rate is the value ratio of two digital currencies, fixed for a certain period of time during their exchange.

3. Subject of Agreement

3.1. Under this Agreement, the Customer grants the Contractor (1) the right to act on behalf of the Customer and in its interests during the period of execution of the exchange operation and (2) instructs the Contractor to provide services for the automatic search and selection of a Trusted User interested in performing the exchange operation on the terms specified in the Order.
3.2. The Contractor undertakes to provide services for the maintenance of the exchange transaction after submitting the Order and does so by means of automated search and selection of a trusted User wishing to purchase the convertible currency on the terms specified in the Order.
3.3. The resulting currency shall be transferred to the details specified by the Customer, after which a confirmation letter will be sent to the Customer’s e-mail. From then on, the services rendered by the Contractor shall be deemed to be provided in full and accepted by the Customer.
3.4. If there is a profit during the course of the exchange transaction, it remains in the Contractor’s account as a fee for the services rendered.

4. Website

4.1. Mine.exchange is intended for personal use only. By registering on the website, you consent to the transfer of reliable data about yourself to Mine.exchange in accordance with the registration procedure on the Website. You also agree that you will not use any account other than your own, nor will you attempt to gain unauthorized access to other users’ accounts. In addition, the User agrees that it may only have one account on Mine.exchange.
4.2. We may also perform additional checks of your information, and we may Order from you any necessary documentation and data related to the exchange (passport, card photo, card verification video, money receipt and other necessary data) for any reason related to your use of the Services and/or as supporting evidence for any information you provide. If the conditions for providing documents are not fulfilled, the service has the right to refuse to provide services and initiate a refund to the sender’s details within 5 banking days.
4.3. Mine.exchange may at any time and in its sole discretion deny you the ability to register an Account, restrict the Account, or suspend any transaction until the review of any information provided by you is complete.
4.4. Privacy of your account. You acknowledge that you are responsible for maintaining strict confidentiality of your Account information, including your password, protecting your own Digital Assets, and you are responsible for all activities and transactions posted on your Account. You understand that any compromise in your identity may subject your Account to unauthorized third party access, which may result in the loss or theft of Digital Currency or money from your Account, including related accounts such as linked bank accounts and credit cards.
4.5. Safety alerts. In order to receive safety notices from the Company, you must inform the Company of changes to your email address and phone number. Under no circumstances will the Company be liable for any loss or loss that you may incur as a result of compromising your account login credentials due to the Company’s lack of guilt and/or inability to follow or act on any notices or warnings that we may send to you. Notwithstanding the foregoing, the Company does not warrant or take any other action in this respect and is not responsible and shall not be liable for any such losses.
4.6. You must immediately notify us of any unauthorized use of your Account or password, alleged breach of your identity, or any other security breach by emailing info@mine.exchange.
4.7. Responsibility for the actions of third parties. Your account is for personal use only, and not for use or access by any third party. In any event, you are solely responsible for all acts or omissions of any third party accessing and/or using your Account.
4.8. You agree that you will not use the Services to carry out any criminal activity, including but not limited to money laundering, illegal gambling and terrorist financing. In addition, you guarantee that you will not use methods to hide the location from which you enter the Site, and that you will inform the Company at its Order your exact and true location. If the Company determines in its sole discretion that the activity on your Account is suspicious or related to any prohibited activity or illegal transaction, the Company may suspend your Account, block any outstanding transactions, and reject any subsequent transactions.

5. Our Services

5.1. The Service provides the User with the opportunity to register an account free of charge. However, the Service charges a fee for the services provided. The User can see the specific amount of the commission when creating an Order. The size of the commission is determined unilaterally by the Website Administration and can be changed. The Mine.exchange Service is ordered by the User by sending the corresponding Order through the Internet Website with the domain name Mine.exchange.
5.2. Using the services of the Service, the User confirms that it legally owns and disposes of fiat funds and electronic and/or digital currency participating in the relevant Payment.
5.3. Mine.exchange provides the following services:
Service for providing the User with the opportunity to sell digital assets in real time;
Service for providing the User with the opportunity to buy digital assets in real time.
Service for providing the User with the opportunity to exchange one type of digital assets for another type of digital assets supported by the Service in real time.
Service for search and selection of the Trusted User for execution of the Order created by the User.
5.4. By issuing a Order, the User instructs, and the Service performs actions to sell and transfer digital and/or electronic or fiat currency to another User on its own behalf and at the User’s expense.
5.5. The amount of the Service’s remuneration for the specified actions is reflected in the Order and is confirmed by the User on one of the pages of the user interface.
5.6. Within the time allotted (depending on the direction of exchange), and from the moment of receipt of funds from the User, in the amount specified in the relevant Order, if the force-majeure circumstances and (or) their consequences impede this, the Service shall transfer the Received virtual or fiat currency to the details and in the amount specified by the User in the Order.
5.7. The Service has the right to cancel the Order created by the User for the purchase of digital and/or electronic or fiat currency, if payment for such Order was not received by the settlement account of the service after 30 (thirty) minutes from the moment of creation of such Order.
5.8. The obligation of the Service to transfer the received Digital and/or Electronic or Fiat Currency to the User shall be deemed executed at the moment of debiting the Digital and/or Electronic or Fiat Currency in the relevant Payment System from the Service account, which is registered in the transaction history of the relevant Payment System.
Service for providing the User with the opportunity to purchase Electronic and/or Digital or Fiat Currency from another User in real time.
5.9. By issuing the Order, the User instructs, and the Service, on its own behalf and at the User’s expense, purchases electronic and/or digital or fiat currency from another User, and performs actions to transfer the cash equivalent to the User in the amount specified in the Order.
5.10. Within the time allotted by the Regulation (depending on the direction of exchange) from the moment of receipt of electronic and/or digital or fiat currency from the User, in the amount specified in the relevant Order, the Service shall transfer to the User the monetary equivalent of the transferred digital and/or electronic or fiat currency in the manner selected by the User when creating the Order.
5.11. The amount of the Service’s remuneration for the specified actions is reflected in the Order and confirmed by the User on one of the pages of the user interface.
5.12. The obligation of the Service to transfer the monetary equivalent of the transferred digital and/or electronic or fiat currency shall be deemed to be fulfilled at the moment of debiting the corresponding amount from the Service account.
5.13. All Mine.exchange services are provided without express or implied warranty. In particular, all services are provided without implied warranties of merchantability and applicability for a particular purpose. We do not guarantee that Mine.exchange services as well as Mine.exchange will be available 100% of the time to meet your needs. The company will seek to provide you with its services as soon as possible, but there is no guarantee that access will not be interrupted or that there will be no delays, failures, errors, omissions or loss of information transmitted.
5.14. Mine.exchange will use reasonable efforts to ensure access to Mine.exchange’s services and website in accordance with this Agreement. However, Mine.exchange may suspend the use of the Website for maintenance purposes and will make reasonable efforts to notify you in advance. Therefore, you agree that you accept the risks associated with the fact that you may not always use the Mine.exchange services and the website or perform transactions using your account.
Addendum to the Service Delivery Procedure:
5.15. The rate is fixed when creating a Order, if the User paid for it within 30 minutes after creation. If the payment is not received within 30 minutes, the Order is deleted automatically. In order to restore the order, the User is obliged to contact the technical support of the website. In this case, the amount of payment for the Order will be recalculated at the exchange rate at the time of receipt of payment.
5.16. If the User paid for the Order, but, due to circumstances, wants to refuse the exchange, then the refund occurs minus 3% of the payment amount, commission within the payment system network and the exchange rate difference (if the rate has changed by more than 3%)
5.17. If the User’s card is in the blacklist of the Payment System Security Service and when trying to transfer to it the account is blocked, then Mine.exchange reserves the right not to return the money to the User.
5.18. The Order should be paid exclusively through the payment form on our website, which is available after clicking the “go to pay” button. Unauthorized payment by details is not allowed. Otherwise, the order can be canceled.
5.19. The rules for crediting funds to Visa, MasterCard, HUMO, UZCARD cards are from a few seconds to 5 working days. As a matter of practice, 99% of transfers are credited instantly. If necessary, the exchange transaction can be executed by several transactions and within the terms specified by the Service and the Customer.

6. Tax Assessment

6.1. The Service is not a tax agent for the User and will not notify the user of its tax costs. The user undertakes to independently pay all taxes required in accordance with the tax laws of the country of which he is a resident.
6.2. In the event that the Service is required by the authorities to pay the User’s taxes or cover the debt resulting from the User’s refusal to pay taxes, the User agrees to reimburse the Service for all such payments.

7. Liability and Responsibility of the Parties

7.1. Mine.exchange shall be financially liable to the User for the amount of the electronic asset or electronic money that has been transferred to Mine.exchange for execution of the Order.
7.2. The Mine.exchange service provides services for the exchange, purchase and sale of electronic assets or electronic money. Mine.exchange does not provide fundraising services, does not provide payment for goods or services from other suppliers.
7.3. Mine.exchange shall not be liable to the User for financial losses caused by illegal actions of third parties that cannot be predicted or prevented.
7.4. Mine.exchange shall not be liable for any pending or executed Order caused by an error of another Payment System or bank specified by the user in the executed Order. The User agrees that in this case all claims will be sent to the payment system or bank. Mine.exchange will provide the necessary assistance to file a complaint or claim with another partner or bank.
7.5. In case of detection of falsification of communication flows or any negative influence on the normal operation of the Service program code, which is directly or indirectly related to the User’s Order, the execution of the Order by the Service is suspended, and for the funds already received, the parameters of the Order are recalculated in accordance with the current conditions or, if the User disagrees with the recalculation, the return of the electronic asset or funds to the payer’s details.
7.6. Mine.exchange shall not be liable for any partial or complete failure to comply with these Terms of Use, if any, as a result of force majeure that cannot be prevented by reasonable measures.
7.7. In other cases, failure to perform obligations arising from these Terms or violation of certain conditions will be considered in accordance with the legislation of Belize.

8. Responsibility of the User

8.1. The user is responsible for the accuracy and completeness of the information and data he provided at the time of registration. In case the User entered incorrect personal data or provided incorrect data for execution of the Request, the Mine.exchange Service shall not be liable for any losses of the User resulting from such error.
8.2. If the User agrees to these Terms, the User declares and confirms that:
8.3. The User provided correct and truthful information, as well as genuine identification data;
8.4. The User is not a party to criminal money laundering transactions or other operations;
8.5. The use of the Service is not associated with the performance of criminal and/or terrorist activities;
8.6. The User undertakes to comply with the tax laws of the country of which the User is a resident. If, as a result of the use of the Service by the User, the User receives any kind of appeals, requests, narratives, claims by state authorities and third parties, the User undertakes to independently take measures to resolve legal relations with such persons, while exempting the Service from material liability unless the guilty actions on the part of the Service have been proven in court.
8.7. The User undertakes not to disrupt the Mine.exchange service by interfering with its software or hardware, or by distorting the parameters transmitted to the Service.
8.8. The User acknowledges and agrees that the Mine.exchange service does not act as a financial advisor, it does not provide investment advisory services, and any connection between the User and the Mine.exchange service cannot be considered as advice.
8.9. The User shall not be liable for partial or complete failure to comply with these Terms and Conditions if it is caused by force majeure, unforeseen events or prevented by appropriate measures.
8.10. In other cases, default under these Terms and Conditions or breach of certain Terms and Conditions will be treated in accordance with the laws of Belize.

9. Applicable Law and Jurisdiction

9.1. This Agreement and all disputes relating thereto shall be subject to the laws of Belize.
9.2. All disputes, disagreements and claims arising out of and relating to this Agreement shall be subject to consideration and resolution by the London International Arbitration Court.

10. Miscellaneous

10.1. The use of the Mine.exchange Service for fraudulent and illegal transactions is prohibited.
10.2. Mine.exchange operators are legally obliged to provide information on payments, Users and transactions to the authorities of Belize, including supervisors and providers of financial services and payment services in Belize.
10.3. The method of processing and protecting personal information is described in detail in the Privacy Policy published on the Mine.exchange website, required to conclude a contractual relationship between the User and the Mine.exchange Service.
10.4. The Mine.exchange service, in case of suspicious actions during the application process by the User, in order to avoid damage from hacker attacks, has the right to suspend such operations until the reasons for these actions are clarified.
10.5. Mine.exchange has the right to refuse to perform the transaction of exchange, purchase and sale of electronic currencies if the transfer of the electronic asset to the Service account was made without issuing a Request using user interfaces on the Service Website. The electronic currency transferred to the relevant accounts of the Service by the User without issuing an Application using user interfaces on the Service Website can be returned to the User upon request, taking into account the deduction of the payment system fee.
10.6. The administration of the Service has the right to refuse to provide services to any User without explanation.
10.7. The Mine.exchange Service may respond to User requests up to fifteen business days from the date of receipt of the corresponding User request.

11. Force Majeure Circumstances

11.1. If force majeure circumstances set in, and you or Mine.exchange are delayed in complying with or unable to comply with any of these Terms, such delay or non-compliance shall not be deemed a breach of these Terms, and neither you nor Mine.exchange may claim any loss or damage arising out of such circumstances.

12. Final Provisions

12.1. Terms and conditions shall be agreed with the User in electronic form upon registration. Agreement with the Terms and Conditions published electronically,
is valid and identical to written consent.
12.2. The Mine.exchange service may unilaterally amend the Agreements by publishing the changes on the Service Website. Changes come into force from the moment of publication, unless another date for the entry into force of the changes is additionally determined when they are published. The User has the right to terminate the contractual relationship with the Mine.exchange Service due to his disagreement with the change of such Terms and Conditions. The User shall notify the Mine.exchange Service of its disagreement with the amendment of the Terms and termination of the contractual relationship by sending a corresponding email to info@mine.exchange .
12.3. The Mine.exchange service has the right to send to the email specified by the User information on the state of the exchange process, as well as other information, including advertising. The User can unsubscribe from advertising mailings by clicking on the corresponding button in the received letter.
12.4. Information posted on the website, including all graphics, text information, program codes, etc., is the property of Mine.exchange. and is protected by copyright laws.
12.5. The User confirms that he is familiar with and fully accepts all the provisions of these Terms and Conditions.

13. Contact Details

13.1. You can chat with Mine.exchange employees during business hours by chatting online at Mine.exchange. You can also send an email to info@mine.exchange.

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