Frequently asked questions

1. On the main page, you need to sеlect the currency “GIVE” and the currency “GET”, enter the amount into the calculator and the system will calculate the amount you will receive. Then you need to click the “EXCHANGE” button.
2. On the next page, you need to read the information at the top of the page, fill in the details and click the “EXCHANGE” button, then check that the details are filled in correctly, read and agree with the rules of the service, click the “CREATE AN ORDER” button ”.
3. After creating an application, read the conditions on the application page, click the “GO TO PAYMENT” button, as a result of which you will receive all the details for paying for the application.

On our site, all exchange directions are automatic and there is no need to write “I PAID” in the chat. After automatic payment verification, your application will be processed by the system.

Yes. We have a very clear and transparent affiliate program, you can read its terms at the link https://mine.exchange/terms/< /div>

To verify the card, you need to register on the mine.exchange website, and then go to the Your Accounts section (https://mine.exchange/userwallets/ ), add an account, take a photo of the card according to the sample, and send a request for verification.

Step by step guide:

1. Sign up at https://mine.exchange/
2. Go to “Your Accounts”
3. Click the “Add account” button, sеlect your bank card (or Visa/MasterCard if your bank is not listed)
4. Fill in the card number (if your card has 16 digit numbers, leave one field blank)
5. Click on the red inscription: “Not verified”, You will see a sample photo for verification
6. Take a photo for verification against the sample
7. Photo requirement:
   – a selfie with a passport, the document must be clearly visible.
   – the first and last 4 digits of the card, the rest of the data can be closed.Full name in the document and on the card must match.
8. Submit this photo for verification

Processing of requests for card verification takes 5-10 minutes during the operator’s working hours (from 10:00 to 24:00 GMT+3)

First, check if you are authorized on the site? Your login should be displayed in the upper right corner.

Check the verification status in the section “Your Accounts”

When creating an application, it is required in the currency “I give” to choose the direction of exchange for which the card was verified in the “Your accounts” section.

For example, if you have a Sberbank card in the MIR system, you have verified the card as MIR. Then when creating an application for Sberbank – BTC, you will receive an error “account not verified” when creating MIR – BTC; everything will be fine.
If you have checked everything, but you continue to receive an error, don’t hesitate to get in touch with the technical support chat, the operators will be happy to help you.

We send funds within 1-5 minutes after receiving your payment.

All exchange directions on mine.exchange work automatically, payment confirmation is not required. The system will determine your payment automatically in about 2-7 minutes.

On average, 3 to 6 confirmations are required for enrollment. For more details, check the service on which your bitcoin wallet works.

The speed of confirmation depends on the following factors:

1. Crypto network load – the more unconfirmed transactions in the bitcoin network, the longer the transaction will be confirmed: www.blockchain.info/ru/charts/mempool-count
2. Small commission – in the “crypto network” transactions with a bigger amount of reward to miners are the first to be validated. In some cases, if you save a lot, the confirmation procedure may take several days.
3. Cryptocurrency fluctuations also increase verification time.

Exchanges below the minimum amount are not allowed.

After creating, click the “go to payment” button and you will receive all the details for payment.

First, you should check if the application has received the final status “Completed order.”

Ifthe application is in the status “Waiting from the auto-payment module”, “In progress”, and “Auto-payment error”, it is worth waiting for the final status “Completed application” in 99% of cases everything will be fine.

If the application is completed, the amount received differs from that indicated in the application. The system is fully automatic and can send funds in parts. Unfortunately, the realities of the banking systems are such that sometimes payments can arrive with slight delays.

If the order is executed, and the amount differs by a penny in any direction, it means that the system has rounded the amount to round numbers when paying.
Rounding works like this:

If there is not enough 0.01% to the whole amount, then there will be a rounding up. For example, for payment of 99990.99, then 100,000 will be paid. If more than 0.01%, then pennies will be cut off. 4679.98 payable – 4679.00 will be sent

This was done because many clients complained about pennies, there is high volatility when exchanging cryptocurrencies, and while they create an application, the rate jumps, the client orders 60,000 for withdrawal, but for now, he makes an order for amounts, it changes to 59997.34

If, while making a payment to a Tether TRC20 wallet issued by the system, you receive an error:

Sending TRC20 to the new Account will not activate it.

This means that you need to activate the Tether TRC20 wallet. To start a new account, you need to transfer any amount of TRX to it, for example, 0.0001 TRX, which is approximately $0.00001.
Before sending Tether TRC20, send the minimum amount of TRX allowed by the wallet to the wallet issued by the system. After that, Tether TRC20 payment will become available.
These restrictions are a feature of the Ledger wallet and the TRON blockchain.

Wait for the application to complete. Status of the application will be “Application Completed”. After that, copy the address to which you sent the transfer and copy it to the search bar in browser https://tronscan.org and activate search.
After the page of this address opens for you, at the bottom of the page, go to the “Transfers” section, and on the right, switch the search from “TRX & TRC10” to “TRC20”, because you have sent a token to this network.

Below you will see a list of all transactions made in and out of this address. You need to find the approximate time of the transaction execution (the time of implementation and the appearance of the transaction may differ) and find your specific transaction by the amount.
Return to the application page and remember what amount was sent. For example, on the page with the order, you see this:
You receive: 15.3152 Tether TRC20 USDT
This means that on the page where you opened the transaction and found the estimated execution time, there will be a transaction with the amount + 15.3152
All you have to do is find the corresponding column with the name Hash to the right of the sum and copy the required one.

1. Complain to the hosting of the scam site https://supportcenter.godaddy .com/AbuseReport#
   Follow the link, sеlect the phishing section and follow the instructions.
2. Yandex
   If a phishing/fraudulent site is indexed in Yandex, complain about it using a special form. https://yandex.ru/support/webmaster-troubleshooting/delspam.html
3. Yandex.Direct
   If the phishing site is hosted in Yandex contextual advertising, report the site using a special form. =”noopener”>https://forms.yandex.ru/surveys/1399/?lang=ru&iframe=1
   An additional option: next to the link to the phishing site, click on the green triangle, in the drop-down menu, sеlect the “Spam or Fraud” item. If there are several complaints from different IPs and devices, the advertisement should go to manual moderation.
4. Google Safebrowsing
   Report phishing through a special form.
   https://safebrowsing.google.com/safebrowsing/report_phish/? hl=en

According to the terms of the exchange through which cryptocurrency payments are accepted, our exchange office does not interact with the CommEx, Garantex, Grinex, Rapira.net platforms and the Capitalist payment system. If financial monitoring or the AML department of the exchange detects cases of deposits from these platforms, the funds will be blocked.

We remind you that we do not work with sanctioned platforms, the list of the most popular is given below:
– Garantex;
– Tornado Cash;
– Hydra;
– Blender.io;
– Lazarus Group;
– Genesis Market;
– ChipMixer;
– Shinbad.io;
Any Iranian platforms and other platforms of prohibited/sanctioned countries. Other high-risk entities.

We want to draw your attention to the importance of the AML (Anti-Money Laundering) policy and its role in protecting our service and all of its users. The AML policy is designed to combat money laundering and terrorist financing, as well as to protect legitimate business structures and prevent possible financial risks.We strictly adhere to the principles of the AML policy to ensure the safety and protection of our service and our users from possible risks. Therefore, we apply strict verification and monitoring measures to all transactions on our platform, using leading services in this field – Crystalblockchain and AMLCore.

We would like to note that the connection to dirty entities can be both direct and indirect. Therefore, to ensure maximum protection and prevent possible financial risks, we analyze the following categories of entities:

1. • Sanctions
   • Special Measures
   • Terrorist financing
   • Child abuse material
   • Fraud shop
   • Illicit actor-org
   • Darknet market
   • Ransomware
   • Stolen funds
   • Scam
   • High-risk jurisdiction
   • Mixing

Transactions containing funds related to these entities will be stopped by the anti-fraud system. In addition, transactions that have a direct connection to dirty entities require stricter verification and mandatory sender verification.
We urge you to comply with the AML policy of our service and be vigilant when conducting financial operations. By following the rules and principles of the AML policy, we can ensure the maximum safety and protection of our service and all of its users.